How to delete your account or get your data when you can't sign in

First try resetting your password; once you are in, deletion and export take a minute. If that is not possible, email us.

Request by email

1. Write to [email protected] from the email address of the account.
2. Say whether you want your data, deletion, or both.
3. If your subscription is active, cancel it or tell us, because deleting the account does not stop billing.

What we do

• We confirm the request comes from the account address. If it does not, or we are unsure, we may ask for details only the account holder would know.
• We then delete the account, or assemble the export by hand, which can take longer than the in-app download. Deletion is permanent, and we may ask you to confirm it first.
• We do not promise a specific turnaround. Our privacy policy states the 30-day limit for rights requests.

If you lost access to that mailbox, see I can’t access my email account.