I can't get into the email account I signed up with

Elephant sends password reset links only to your account email, so without that mailbox you cannot reset the password yourself. Contact us and we will see what can be done.

First, try to recover the mailbox

Your email provider can usually restore access. That is faster and safer than any manual process on our side.

If you cannot recover it

1. Email [email protected] with the subject “Lost email access”.
2. Tell us the old address and, if you have it, the new address you want to use.
3. Include details only the account holder would know, such as the display name, roughly when you registered, or what you have studied.

What to know

• We check these requests by hand, and we may decline one when we cannot establish that the account is yours. That protects your study data from other people.
• There is no automatic change-of-email flow. We do not promise a particular reply time; see how to contact us.
• Do not send your password.