I paid, but Premium isn't active in Elephant

Premium normally switches on within about a minute of payment. If it has not, hard reload the app and check the account you are signed in to.

1. Wait a minute or two, then hard reload the app (Ctrl+Shift+R, or Cmd+Shift+R on Mac). If you installed it on your home screen, close it fully and reopen it. Right after checkout, Profile → Subscription shows a “Payment received” notice until the plan is confirmed.
2. Make sure you are signed in with the same account you used at checkout. A second account on another email shows the free plan.
3. Check the Lemon Squeezy receipt email to confirm the payment completed.
4. Sign out and sign in again.

If Premium is still missing

Contact us from your account email and include:

• the email you use to sign in to Elephant,
• the email on the payment receipt, if different,
• the receipt or order number, and the date.

We can then check the payment against your account and, if it was missed on our side, activate the plan by hand.

What to know

• The plan is only changed by confirmation from Lemon Squeezy. A receipt alone is not enough for the app to know.
• A plan activated by hand is not the same as a live subscription. Billing questions still go through Lemon Squeezy.