The password reset or verification email never arrived

Check your spam folder and the spelling of the address, then request a new email.

1. Look in spam, junk and any “promotions” or filtered folders for mail from Elephant.
2. Confirm you are using the address you registered with. If you have several addresses, try the others.
3. Request the email again:
   • Password reset: Forgot your password.
   • Verification: on the sign-in page, select Resend verification email.
4. Wait a few minutes before trying again. Requests can be rate limited, and each new request replaces the link from the previous one.

What to know

• A reset link is valid for 1 hour. A verification link is valid for 24 hours. Expired links need a new request.
• We show the same confirmation whether or not the address belongs to an account, so a “sent” message does not prove an account exists. A typo in the address looks the same as success.
• Until you verify your email, you cannot sign in.
• Verification mail is only resent for accounts that are not yet verified.

If you still get nothing after a couple of attempts with the correct address, contact us from that address and say what you tried.